Privacy Policy 9kme

1 Information We Collect

9kme collects various categories of information to operate our online betting and casino platform safely and efficiently. This information is divided into several main categories as outlined below.

1.1 Personal Identification Information

During account registration, we collect your full name, date of birth, identity card number (MyKad) or passport, residential address, email address and mobile phone number. This identity verification process is mandatory to ensure legal compliance and to prevent use by individuals under the minimum age of 21 years.

1.2 Financial Information

To process deposits and withdrawals through Touch 'n Go eWallet, DuitNow, online banking (FPX), ShopeePay and cryptocurrency (USDT, BTC, ETH), we collect relevant payment account information. We do not store your PIN numbers, e-wallet passwords or full payment card details in our systems.

1.3 Platform Activity Information

We record data on your platform usage, including betting history, games played, total deposits and withdrawals, session duration, and interactions with platform displays and features.

1.4 Technical Information

Our systems automatically record your IP address, web browser type and version, device operating system, screen resolution, website referral source and other technical log information relevant to platform security.

2 How We Use Your Information

The information collected is used responsibly for the following purposes:

• Verifying the identity and age of players (minimum 21 years) during new account registration
• Processing deposits from RM10 and withdrawals from RM100 through available payment methods
• Providing 24/7 customer support via live chat and email in Malay and English
• Managing and administering player accounts, including welcome bonuses, VIP cashback and related promotions
• Detecting and preventing fraud, money laundering and suspicious activity
• Complying with legal obligations and international licensing requirements
• Sending service-related communications, policy updates and important account information
• Improving platform quality and user experience based on usage pattern analysis
• Implementing responsible gambling measures, including detection of risky play patterns

3 Legal Basis for Data Processing

9kme processes your personal information based on the following legal grounds:

4 Sharing Information with Third Parties

9kme does not disclose your personal information to any third parties for their own marketing purposes. Data sharing only takes place in the following limited situations:

• Payment service providers: Transaction information that must be shared with payment processors (Touch 'n Go, DuitNow, FPX, ShopeePay, crypto providers) to complete your transactions.
• Game software providers: Minimum technical data shared with game providers to ensure game integrity and fraud prevention.
• Regulatory and licensing bodies: When required by law or by competent authorities acting within their legal powers.
• Technical support providers: Infrastructure service providers bound by strict confidentiality agreements and permitted to access only the data necessary for their technical tasks.

All third parties working with 9kme are required to comply with data protection standards equivalent to our own policy and are not permitted to use that data for any other purpose.

5 Data Security and Storage

The security of your data is a primary technical priority in the development and operation of the 9kme platform. The protective measures we use include:

• 256-bit SSL/TLS encryption for all data communications between your browser and our servers
• Password storage using irreversible one-way hashing algorithms
• Separation of sensitive data within protected server environments
• Role-based access controls for internal staff — only staff who need it have access to user data
• Continuous system monitoring to detect and respond to security threats
• Regular security audits by independent third parties

5.1 Data Retention Period

Your personal information is kept for as long as your account is active or as long as it is needed to provide services to you. After account closure, transaction data and identity verification records are retained for the period required by anti-money laundering laws and licensing requirements. Data that is no longer needed will be securely disposed of.

6 User Rights

As a user of the 9kme platform, you have the following rights regarding your personal information:

• Right of access: You have the right to know what personal data we hold about you and how it is used.
• Right to rectification: You may request that we correct any information that is inaccurate or out of date.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data, subject to legal requirements to retain it.
• Right to object: You may object to the processing of your data for specific purposes such as marketing communications.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.
• Right to data portability: You may request a copy of your data in a machine-readable format.

To exercise any of these rights, please contact our support team via 24/7 live chat or by email at [email protected]. We will process your request within a reasonable time.

7 Use of Cookies and Tracking Technologies

9kme uses cookies and similar tracking technologies to improve your experience on our platform. Cookies allow us to recognise your device, store your preferences, and maintain the security of your login session.

7.1 Types of Cookies Used

• Essential cookies: Required for basic platform functions such as login session verification and transaction security. These cookies cannot be disabled.
• Performance cookies: Help us understand how users interact with our platform so we can improve the overall experience.
• Preference cookies: Store your personal settings such as preferred language and display layout.

You can manage or disable non-essential cookies through your web browser settings. However, disabling certain cookies may affect platform functionality.

8 Children's Privacy

The 9kme platform is for users aged 21 and above only. We do not knowingly collect or process personal information from any individual under the age of 21. If you believe your child has provided personal information to us without your knowledge, please contact us immediately at [email protected] so we can take the appropriate steps to delete that information.

The identity verification process we carry out during registration is specifically designed to prevent access by individuals below the required age limit.

9 Cross-Border Data Transfers

As an online platform operating under international licensing, some of your data may be processed or stored on servers located outside Malaysia. Nonetheless, 9kme ensures that any such data transfers are carried out with protections equivalent to the standards set out in this policy.

All third-party partners who receive data from 9kme are required to sign a data processing agreement that guarantees an appropriate level of privacy protection before any transfer takes place.

10 Changes to the Privacy Policy

9kme reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When material changes are made:

• The updated policy will be published on our website with a new effective date
• Registered users will be notified via email or in-platform notification
• Continued use of the platform after notification is considered acceptance of the updated Privacy Policy

We encourage you to review this page periodically so you are always aware of how we protect your information.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, the 9kme support team is ready to assist you through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly through the 9kme platform
• Language: Malay and English

We are committed to responding to privacy-related enquiries within a reasonable time and will work to resolve any concerns you raise in a fair and transparent manner.